Policy

  • The ratio for semi-private or group tutoring sessions is a max of 4 students with 1 teacher. Sat/ACT prep sessions may have up to 10 students. We assign your child to a tutor who is able to meet their unique needs. We will try to keep your child with the same tutor but we cannot guarantee this. If you have a specific tutoring request, please let us know and we will do our best to accommodate it.
  • Invoices are sent via email at the end of each month for services scheduled the next month. If you find that you have been billed incorrectly or need to adjust your tutoring schedule, please let us know as soon as possible. The credit card on file will be automatically charged on the 1st of every month. Please review our tuition page for details.
  • If your child is taking an online course and needs to resubmit an assignment, retake a midterm or final exam, request a transcript, or apply for a course extension, additional fees will apply.
  • No refunds are issued for missed tutoring sessions. If parent or student calls one day or 24 hours in advance, he/she will be awarded a make-up session to be scheduled within 30 days. If that student misses that make-up session, no tutoring session will be awarded.
  • No pro-rated refunds will be issued on program cancellations submitted mid-month. If you need to cancel your child’s tutoring sessions mid-month, a credit for the remaining tutoring sessions will be placed on their account and remain active for 90 days.
  • Appropriate behavior is expected at all times. This includes being respectful, using good language, and working hard. Parents will be notified if there is a problem or concern.
  • Credit card information must be entered to complete this registration form. We do not accept check payments online. If you need to make individual arrangements, please call our office.
  • Late or missed payments are reviewed on a case-by-case basis. If your account is delinquent for more than 15 days, however, we may temporarily suspend tutoring services until the account is paid in full.
  • Late payments and other banking fees (i.e.: bounced check) incur a $35 late fee.
  • We strongly discourage cell phone use during tutoring sessions. If it continues, we will notify their parent/guardian.
  • As the parent/guardian submitting this registration form, I understand that it is my responsibility to provide the contact information for my ex-spouse so that both parents can be included in all correspondence regarding the student. If extenuating circumstances exist, I acknowledge that it is my responsibility to contact the school to disclose the details of all parent/guardian involvement.